  
| DELIVERY & RETURNSCHRISTMAS DELIVERY INFORMATION The last date for Christmas delivery has passed. Please note that next day delivery orders placed on or after 22 December will not be sent out until 28 December. Deliveries Delivery Information Shipping costs are applied to each item purchased and will be calculated and displayed on your order according to the relevant destination of your order. Please note: ONETrueSaxon only delivers to the locations listed on the Website. Anywhere not listed will not be possible. In such cases, the order will be cancelled and a refund processed. Our UK delivery prices are as follows: Standard Delivery UK £3.95 Express Delivery UK £5.95 Standard Delivery EU £7.95 Any customs or import duties are levied once the package reaches its destination country. ONETrueSaxon is not responsible for any additional charges for customs clearance, and our customers may pay for these in full. ONETrueSaxon has no control over these charges and cannot predict what they may be. Customs policies may vary widely from country to country; you may want to contact your local customs office for further information. Delivery times may vary due to circumstances beyond our control. Standard Delivery Outside EU £9.95 Any customs or import duties are levied once the package reaches its destination country. ONETrueSaxon is not responsible for any additional charges for customs clearance, and our customers may pay for these in full. ONETrueSaxon has no control over these charges and cannot predict what they may be. Customs policies may vary widely from country to country; you may want to contact your local customs office for further information. Questions? Returns Standard Returns Policy We reserve the right to reject the returns of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights. Please note that these return guidelines only apply to product purchased on the Website. We cannot accept returns of product purchased elsewhere. Please note that if you receive a free promotional item in conjunction with a special offer, this must also be returned. But if you fancy keeping this we will refund you the cost of the original item/s and charge you for the gift. Any goods purchased on sale will not qualify for a refund but can however be exchanged for another item of equal value. To Return 1. Please return products with your original order form within thirty (30) days of receipt of your order. Make sure that you include the completed returns form inside your package and the return package is packed and sealed securely. You will find a self-adhesive returns address label on your delivery note. Please affix this to the outside of your returns package, ensuring that any other carrier labels are struck-through with a marker pen. Please note we do not offer free returns on sale products.
2. Your parcel is your responsibility until it reaches us, so we recommend using Registered Post. We cannot accept responsibility for parcels that get lost on the way to us. In the unfortunate event that a parcel goes missing in transit, you will need a proof of posting slip as ONETrueSaxon cannot assume responsibility for items that do not arrive at the Returns Centre. 3. Please remember, we can only issue you with a refund if the returned product concerned is in reasonable condition. 4. Most of our products have swing-tickets attached which explain something specific about the item. Do not remove these swing-tickets. If they are found to have been removed, we will be unable to offer a refund. 5. Refunds will be credited to your debit/credit card no later than 30 working days after we receive your returned goods. 6. Products can only be returned by post to the address below: Questions?
| ||||||||||||||
