Contact us

If you have any queries or questions about this website or the products sold on it or for any further details please email ONETrueSaxon at:

orders@onetruesaxon.com

Or ring us on: 0125 427 7242

You may also write to us at:

Operational office
54a High Pavement
The Lace Market
Nottingham
NG1 1HW
Phone: +44 (0) 115 9859684
Fax: +44 (0) 115 9859678

Head office
The Pentland Centre
Squires Lane
London
N3 2QL

Registered office
8 Manchester Square
London
W1U 3PH

VAT no: 231045121
Company Reg: 04962062

Registered in England
A member of the Pentland Group PLC group of companies

Sizing information

We do not make slim-Jim 14 year old pop-star clothing. Our clothes are made to fit blokes of all sizes and the fits we use are best described as easy. Here in follows some general points to make your clothes choice of size a simpler issue. Remember if it doesn't fit, send it back and we'll swap shop it for another size.

JEANS
Our jeans are made an inch big on the waist. Nobody wants to squeeze into his 34"s and have the old muffin top going on. Doesn't do much for the self respect. So for example our 34" is really 35" for an extra bit of room. Sorted!

Most our jeans measure an 18" bottom hem so they will fit snugly over your trainer. We offer the following sizes:

There are four basic fits:

Easy Fit
Slightly more room in the leg for those who play a bit of sport or eat a lot of pizza.

Classic Fit
Quite a traditional fit. Slightly smarter and slimmer in the leg.

Relaxed Fit
Not as roomy as 'easy' but an easy to wear natural fit. More of a casual fit.

Straight Cut
Dead straight in the leg. Not slim but more narrow than classic.

TROUSERS
These come in the same waist sizes as jeans but only in one leg length of 33" unless otherwise stated.

TOPS, JACKETS & KNITS
Sizes are general but the guideline below should help.

HATS:
One Size: It's a bit obvious but hats are adjustable and come in one size.

FAQs

Hello there Good Person,
Thanks for dropping by.
Here are some Frequently Asked Questions:

1. What do I do if I have a return? You need to contact our staff and get a returns number off them. You can do this by calling +44 (0)1254 277242 or emailing orders@onetruesaxon.com.

2.I’ve seen an old hat/scarf/jacket etc and was wondering if I could still get one from you? We’re a popular bunch here at ONETrueSaxon which means, once it’s gone, it’s gone usually. Some of our stockists might have the odd particular item in but we really wouldn’t know what, so you’re better to ask them personally.

3.So what is this snazzy wishlist option then? We all know that you love our kit and we also know that you might not always have quite enough to be able to buy certain items at certain times. To help you, we’ve added the wishlist which will remember any items you have shown interest in. Be Good

Legal notice

PRIZE DRAW PROMOTION

TERMS AND CONDITIONS

1. The Prize Draw is open to all United Kingdom residents aged 18 or over except employees of the Promoter, Pentland Group Plc, thier families and anyone professionally uinvolved in this promotion.

All text, images, animation, videos, music, sounds, website design graphics, text selections, arrangements and all software are copyright ONETrueSaxon Limited, 2006.

ONETrueSaxon is the registered trademark of ONETrueSaxon Limited. All rights reserved.

f you have any queries or questions about this website or the products sold on it or for any further details please email ONETrueSaxon at:

orders@onetruesaxon.com

You may also write to us at:

Operational office

54a High Pavement

The Lace Market

Nottingham

NG1 1HW

Phone: +44 (0) 115 9859684

Fax: +44 (0) 115 9859678

Head office

The Pentland Centre

Squires Lane

London

N3 2QL

Registered office

8 Manchester Square

London

W1U 3PH

VAT no: 231045121

Company Reg: 04962062

Registered in England

A member of the Pentland Group PLC group of companies

Privacy policy

ONETrueSaxon Limited and/or any of its subsidiaries or associated companies (“ONETrueSaxon") takes its relationship with all our users seriously, and this includes how we handle the data you give us.

ONETrueSaxon is committed to meeting the requirements of all relevant laws and codes.

This Privacy Policy sets out the ways ONETrueSaxon processes any personal data collected via its website.

1. When do we collect personal information?

1.1 Our website is free for you to browse through and read. We only ask for your email address for the following reasons;
# If you want to take part in a Prize Draw or Competition
# If you want to send us an email
# If you want to receive ONETrueSaxon news and exclusive offers via email
# If you want to purchase item(s) from the Site.

1.2 We only collect personal information (such as your name and address details) if you choose to provide that information to us in response to our request.

2. What do we do with the information?

Providing personal information is up to you. We collect personal information to enter you in contests and notify you of results, to e-mail you with updates, news and special offers, to respond to your questions or comments, to register you for certain features on the website.

3. Asking your permission

We will only send you an email update if you request to receive it.

4. What if you change your mind?

We always provide you with the opportunity to opt in or out of receiving communication via email.

5. Who processes my information?

ONETrueSaxon (and those people or companies employed by ONETrueSaxon who help make this site, its content and its services) use the information you tell us in order to respond to your feedback - like responding to problems, bettering our services and gearing what we do to suit your requirements further.

Beyond this, we DO NOT share your information with, or sell your information to, any partner company or third party agent not involved with ONETrueSaxon and the creation of this website unless required to do so by law. We make sure that if you sign up to a ONETrueSaxon update, you only get a ONETrueSaxon update.

6. Use of cookies

ONETrueSaxon may use cookies in order to provide a better service or identify which pages on the Website are of special interest. A cookie is a small piece of information which a website stores via your web browser on your PC and which can later be retrieved. Cookies cannot be read by a website other than the one that set it. The main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same site. Most cookies last only through one session or visit to our website. None will contain information that will enable anyone to contact you via telephone, e-mail, or any other means. You can set up your web browser to inform you when cookies are set or to prevent cookies form being set.

7. What do we do to safeguard personal information?

We have instituted safeguards to check that our internal procedures meet our high policy standards. We also use our best efforts to be sure that third parties who work with us as our agents to make this site and its contents available to you, and to fulfil your orders and requests, agree to protect personal information that they must access in order to serve our site and our visitors. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

8. Links to other sites

We offer links to other sites we use and recommend. However, we are not responsible for the content or information collection policies of sites operated by other companies. If you visit another site, you should review their privacy and other policies.

9. Changes to our Privacy Policy

9.1 Any changes to the Privacy Policy will be posted here.

9.2 If ONETrueSaxon wishes to make material changes to the way we use your personal information we will ask for your consent before we do so.

10. Anything else I should know?

Except as otherwise provided, ONETrueSaxon will NOT disclose any information processed by us to any third party, unless required to do so by law.

11. What should I do if I have questions, wish to access, update or delete information, or wish to opt out of receiving future communications?

If you would like us to access information we have about you, or have questions about our privacy policy, please contact our privacy officer.

You can contact us via email at:

orders@goodnorth.com

You may also write to us at:

Operational office
54a High Pavement,Nottingham
The Lace Market
Nottingham, NG7 2LR

Phone: +44 (0) 115 9859684
Fax: +44 (0) 115 9859678

Returns policy

If you purchase from the website and are not as happy with the item as expected you can return it for an exchange of size or colour without having to re-order on the site, as we will  foot the additional  shipping charge.  Alternatively on your request, a refund wll be issued as long as its within  14 (fourteen) days of purchase.

And here's how you do it:

Please note that these return guidelines only apply to products purchased on the Site. We cannot accept returns of product purchased elsewhere.

Items can be returned via Royal Mail recorded delivery (or similar) as a signiture is required

   1. Request a returns  number ("RA")   by contacting our Customer Service team either via e-mail on orders@onetruesaxon.com  or by telephoning   01254 277242.
   2. Please  mark the RA number on the address label supplied and return it with your original Invoice and items. Clearly mark the return package with the RA number by printing the RA number on the outside of the parcel as this helps us deal with your return as quickly as we possibly can.
   3. Please make sure that your return package is packed and sealed securely (in the original package if possible). We cannot accept deliveries that do not require a signature.
   4. All returns will be refunded to the card used the same day they are received back. Please allow two to three weeks for the credit to appear on your statement depending on what form of card you used for the transaction.
   5. If you do not have your original invoice, please provide appropriate details for returning the product e.g. Name, order number etc.
   6. If you have any other questions or queries we can help you with please do not hesitate to contact us via e-mail on orders@goodnorth.com or alternatively via phone on  number 01254 277242.

Return instructions are included with every ONETrueSaxon order. If you no longer have these instructions, you can contact our Customer Services by e-mail or phone and they will do their upmost to assist you.

Send your return to the address below with the RA number clearly indicated on the package:

ONETrueSaxon Limited
Internet Returns Department
Unit 2
Walker Park
Walker Road
Blackburn
Lancashire
BB1 2QE

Consumer T&Cs

Access to and use of our website ("the Site") and the sale and purchase of products from the Site are governed by the terms and conditions of use and the terms and conditions of business (together "Terms and Conditions") set out below.

By using the Site you agree to accept these Terms and Conditions. If you do not wish to accept these Terms and Conditions, please do not use the Site.

The site is operated and owned by ONETrueSaxon Limited ("ONETrueSaxon"). A company incorporated under the laws of England and Wales, whose registered office is 8 Manchester Square, London, W1U 3PH.

Your statutory rights are not affected.
Terms and conditions of business

1. General

We will sell and you will purchase products subject to our terms and conditions of business set out below. The contract in respect of the products supplied by us to you comes into existence in accordance with these terms and conditions. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance. We will e-mail you prior to delivery to advise you of our acceptance of your order. That acceptance will be deemed complete and will be deemed to have been effectively communicated to you at the time that we send the e-mail to you (whether or not you receive that e-mail).

ONETrueSaxon only delivers to the locations listed on the site. Anywhere not listed will not be possible. In such cases the order will be cancelled and a refund processed.

Shipping costs are applied to each item purchased and will be calculated and displayed on your order according to the relevant weight of your order.

2. Price

2.1 All prices are quoted in Pounds Sterling and are exclusive of VAT unless otherwise specified.

2.2 All item prices are exclusive of delivery.

3. Payment

Payment must be made only by credit or debit cards as listed: VISA, Master Card, AMEX, Switch or Delta card.

4. Passing of property

We will retain the property in the products until full payment has been made by you and has been received by us.

5. Passing of risk

The risk in the products will pass to you on delivery, as set out in paragraph 6.2 below.

6. Delivery

6.1 All products are sent by parcel delivery service. All deliveries must be signed for upon receipt.

6.2 You bear the risk once the products have been signed for.

7. Acceptance

You will inspect products within a reasonable time after their delivery and you will have deemed to have accepted the products unless within seven (7) working days after their delivery you notify us that the products are rejected. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any rejection at a later date. This clause does not affect your statutory rights.

8. Returns

8.1 If the products are to be rejected in the time limit set out in paragraph 7 above, you will comply with the returns procedure as set out in the “Returns Procedure” section below. We will not accept any returned products should the return not follow the Returns Procedure.

8.2 You must contact us within seven (7) days of delivery of the products by contacting Customer Services by e-mail as outlined in the Returns Procedure below.

8.3 In cases where the rejection of the products is due to a defect or discrepancy in the order, you will receive a full refund of the purchase price and the delivery charge, which will be credited to your credit or debit card. Products must be returned before a refund can be issued.

8.4 In cases where the rejection is due to dissatisfaction, you will be entitled to a full refund less the delivery charge only.

9. Cancellation

Cancellations can be made by contacting us by e-mail using the contact details as set out in the “Returns Procedure" within forty eight (48) hours of completing your order.

10. General

10.1 Please note that our products are only available for delivery in the locations listed on the site.

10.2 If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective.

10.3 We reserve the right to revise these terms and conditions at any time. You are therefore advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.

11. Governing law

Your use of the Site and any purchase by you on the Site of any products will be governed by English Law and will be deemed to have occurred in England and each party hereby submits to the exclusive jurisdiction of the competent courts of England and Wales.

12. Questions?

If you have questions about purchasing products from the site please contact us by sending an e-mail to: orders@onetruesaxon.com.

 
Returns Procedure

If for some reason, you're not happy with your purchase, you can return your unused purchases within seven (7) days without penalty. Here's how you do it:

Please note that these return guidelines only apply to product purchased on the Site. We cannot accept returns of product purchased elsewhere.

To return an item via parcel service:

1. Retrieve the invoice that came with your order.

2. Request an (“RA”) number and a Return Authorisation Form by contacting our Customer Services by sending an e-mail to orders@onetruesaxon.com.

3. Please complete the Return Authorisation Form including marking the RA number on the form and return it with your original order form and the products. Clearly mark the return package with the RA number by printing the RA number on the outside of the parcel. We are unable to process your return without the RA number.

4. Please make sure that your return package is packed and sealed securely (in the original package if possible) Packages must be returned with the freight prepaid. We recommend the use of an insured parcel service, such as UPS. We cannot accept deliveries that do not require a signature.

5. All returns will be refunded to you via your original form of payment once they are received at our Distribution Centre. Allow two to three weeks for the credit to appear on your statement.

6. If you do not have your original invoice, please provide appropriate details for returning the product. Also, please reference your original order number.

7. If you have any other questions simply e-mail us at orders@onetruesaxon.com.

Return instructions are included with every ONETrueSaxon order. If you no longer have these instructions, you can contact Customer Services by e-mail and request a RA Number.

Then send your return to the address below with the RA number clearly indicated on the package:

    ONETrueSaxon Limited

    Internet Returns Department

    Unit 2

    Walker Park

    Walker Road

    Blackburn

    Lancashire

    BB1 2QE

Once we receive your product, your account will be credited. To receive a replacement for your ONETrueSaxon product you must place a new order online for the replacement.

 
Shipping

1. Shipping method and cost

All ONETrueSaxon orders are shipped by Royal Mail (UK) or UPS (overseas) or an alternative carrier at our discression.

2. Standard service

Once your ONETrueSaxon order has been shipped by our Distribution Centre, you will receive a confirmation e-mail prior to completion of delivery. Note: ONETrueSaxon reserves the right to hold any order for security review. Affected customers will be notified.

3. Cost of shipping and handling

3.1. Shipping costs are applied to each item purchased and will be calculated and displayed on your order according to the relevant weight of your order.

3.2 Please note: ONETrueSaxon only delivers to the locations listed on the site.  Anywhere not listed will not be possible. In such cases, the order will be cancelled and a refund processed.

4. Delivery time

Your ONETRUESAXON product should arrive within seven (7) days of you receiving a confirmation e-mail of your order. However please allow up to twenty eight (28) days for delivery, subject to Bank Holidays.  Please be rest assured that the delivery date generated for you when you place your order will be as accurate as possible.

5. Questions?

If you have questions about purchasing products from the site please send an e-mail to orders@onetruesaxon.com.

 
Security

ONETrueSaxon has implemented secure socket layer technology, one of the most robust encryption platforms available. Your credit or debit card information will be encrypted from the moment you enter it until your transaction is processed, and will not be saved on a public server.

You need to know a couple of definitions:

A browser is the software that helps you navigate through the internet.

A firewall is software that limits access to computer networks.

A server is a computer where a web site's information resides.

Certain browser versions and some firewalls do not permit access through secure servers.

Website T&Cs

Welcome to our Website! There are a few rules that our visitors must follow when using our site, so we ask all our visitors to read our Terms and Conditions of usage carefully.

This Website is brought to you by ONETrueSaxon Limited (“ONETrueSaxon”), and all rights, including copyright, in the content of these ONETrueSaxon web pages are owned or controlled by ONETrueSaxon.

If you have any comments or queries relating to this Website, please contact us via email at:
orders@onetruesaxon.com

or mail:

eCommerce Department
54a High Pavement
The Lace Market
Nottingham
NG1 1HW
Phone: +44 (0) 115 9859684
Fax: +44 (0) 115 9859678

Head office
The Pentland Centre
Squires Lane
London
N3 2QL

Registered office
8 Manchester Square
London
W1U 3PH

VAT no: 231045121
Company Reg: 04962062

Registered in England
A member of the Pentland Group PLC group of companies

1. What do I agree to by entering the Website?

1.1 You (“the User”) are invited to use http://www.onetruesaxon.com (“the Website”) on the basis of the terms and conditions of use set out below.

1.2 By entering the Website and using its features you are deemed to have read and accepted these Terms of Use.  If you do not accept these Terms of Use or any part of them, you should not enter or use the Website.

1.3 ONETrueSaxon may modify or update these Terms of Use from time to time.  If you continue to use this Website after any changes, this means you agree to be bound by the modified Terms of Use.

1.4 If we do make a change to the Terms and Conditions we will post it at the top of this page, together with the date of the change, so you can easily find it.

2. The Features

The Website may offer the following features to you: competitions, prize draws, video clips, downloading of screensavers, desktops and sound files.

3. Conditions of Using Features on the Website

3.1 You agree to use the features in this Website in good faith and in the spirit in which they are made available to you.  In particular you agree:
# Not to send or resend any content which is obscene or vulgar, offensive, abusive, harmful, threatening, libellous, defamatory, invasive of another’s privacy, racially or ethically or religiously insulting or otherwise unlawful.
# Not to use features on the Website for any purpose that is illegal or which is or may be damaging to the rights or interests of any User or other party.
# If you or any other party has any issues or concerns with the content of any communications generated via the Website, you should contact the Moderator as soon as possible.
# That all features will be used entirely at your own risk and ONETrueSaxon accepts no responsibility for any losses or consequences suffered by you as a result of your use of the Website.

3.2 If ONETrueSaxon is informed or has any reason to believe that any of the features on our Website are being used by a User other than in accordance with these terms, ONETrueSaxon reserves the right to suspend or permanently prevent access by the User to the Feature and shall have no liability to the User whatsoever in such event.

4. Sending Us Information

4.1 We are happy to receive from you any ideas, suggestions, graphics, pictures or anything else, but do please remember that, by sending us such material, you assign all your interest in it to ONETrueSaxon Limited, and depending on which law applies, ONETrueSaxon Limited will either own the material you send to us on this site or you will be deemed to have granted ONETrueSaxon Limited a non-exclusive and perpetual licence to use it.

4.2 That means that all stories, comments, suggestions, ideas, graphics or other information sent to us are automatically deemed to be either the property of ONETrueSaxon Limited, or can be used by it as we see fit.This includes using it for promotional, marketing or any other commercial purpose, whether it’s in advertising, or in developing, manufacturing or marketing products.  Under no circumstances are you entitled to any payment if we do use your submission for any purpose.

So remember don’t send us your material if you don’t want us to use it or the world to know it.

5. Privacy Policy

Please ensure that you read our Privacy Policy to learn about what personal information we collect at this site, how we handle it and for what purposes we use it.

6. Website Content – Accuracy and Permitted Use

6.1 ONETrueSaxon makes every effort to ensure that the content of the Website is accurate and up-to-date, but ONETrueSaxon does not offer any warranties (whether express, implied or otherwise) as to the reliability, accuracy or completeness of the information appearing on the Website.

6.2 ONETrueSaxon may remove material or Features, from the Website at its own discretion and without any notice.

6.3 You are permitted to use the material that is displayed on the Website from time to time only as expressly authorised by ONETrueSaxon.

6.4 This Website is intended to provide amongst other things, information relating to ONETrueSaxon products and is designed for personal, non-commercial use only.

6.5 Users may not use this Website, or any of the material appearing on the Website from time to time to further any commercial purpose, including (but not limited to) advertising or to promote or encourage traffic to any other website.

7. Intellectual Property Rights

7.1 You acknowledge and agree that all copyright, rights in data, databases, trade marks, names, images, logos and other intellectual property rights in the Website content, software and all HTML and other code involved in this Website (“Intellectual Property Rights”), shall remain at all times vested in ONETrueSaxon and that these are protected by copyright and other laws and international treaty provisions.

7.2 Users may not, other than in accordance with these Terms, modify, copy, distribute, transmit, display, redistribute, transfer, or sell in whole or in part, the Website or any of the Intellectual Property Rights relating thereto, without first obtaining written permission from ONETrueSaxon to do so.

7.3 All trade marks appearing on the Website are owned by ONETrueSaxon and nothing contained in this Website shall be construed as conferring by implication or otherwise any licence or right to use any of the Intellectual Property Rights displayed or subsisting on or in this Website other than in accordance with these Terms.

8. Limitation of Liability

8.1 The internet is by its nature an unreliable medium.  Consequently, you accept that this Website is offered on an “as is” and “as available” basis.

8.2 While ONETrueSaxon takes all reasonable steps to ensure that the Website is properly functioning at all times,  ONETrueSaxon does not warrant that this Website will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Website or the server that makes it available are free of software viruses or bugs or other defects.

8.3 ONETrueSaxon has no control over, and disclaims all responsibility for, any content you encounter, or events which may occur as a result of your use of the Features and ONETrueSaxon shall not be liable for any damages or other losses of any type whatsoever incurred by you as a result of your use of the Website or the Features.

8.4 ONETrueSaxon does not exclude liability for death or personal injury.  However, by accepting these Terms of Use, you accept that ONETrueSaxon cannot be liable to you for any loss or damage you suffer as a result of visiting this Website or making use of the Features or information available on the Website.  You must take your own precautions (including but not limited to installing adequate protective measures to guard against software viruses and ensuring that you retain up-to-date copies of all data) to protect yourself against loss or damage.

9. Governing Law

9.1 These terms and your use of this Website shall be governed by and construed in accordance with English Law.

9.2 By accepting these Terms and using the Website or the Features, you accept that any dispute under these Terms or arising out of use of this Website shall be subject to the exclusive jurisdiction of the English courts and by using this Website you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.

9.3 This Website is not intended for use of access by any person or company in any jurisdiction other than England and Wales.  Those who choose to use or access this Website from other jurisdictions do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent any local laws are applicable.

© ONETrueSaxon Limited, 2006.  All Rights Reserved.